EXCHANGE & RETURNS
If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your exchange or return. Schedule your collection by contacting email@example.com and have your items sent back to us.
Please contact us at firstname.lastname@example.org to start your exchange or return process.
Please follow the steps below to return your purchase:
1. Email us at email@example.com to clarify whether you wish to exchange or return items. Please do not ship your exchange/return back without our authorisation, as it will not be processed.
2. Confirm a convenient address, time and telephone number in order for us to generate a pick up label.
3. Please print out your pick up label. DHL will get in touch with you in order to make arrangements at your convenience.
4. Remove all previous labels and attach the new printed pick up label to your package.
5. Once we receive and examine the items, your refund will be credited to the original payment method.
6. Exchanges are free of charge and the cost of return will be deducted from your refund.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of return will be deducted from your refund.
Items on SALE
At this moment items on SALE cannot be refunded.
Original shipping costs are non-refundable. Items purchased through Gift Cards vouchers cannot be refunded.